Returning to Audioplay is easy. You can register your return within 14 days of receipt via our online form. return portal:

After registering, you will receive all the necessary instructions by email, including the return address or a return label. Please ensure the product is returned complete, undamaged, and, if possible, in its original packaging.

Once we have received the return in good condition, the purchase amount will be refunded within 5 up to 10 working days refunded via the same payment method.

Need help? Feel free to contact us via info@audioplay.shop.

You have the right to return your order 14 days after receipt cancel without giving any reason.

After cancellation, you have another 14 days to actually return the product.

To exercise this right, you can submit a return request via our returns portal:

Return Policy:

• The product must undamaged, completely and in original condition to be.
  
• All supplied accessories, cables and manuals must be present.
  
• Any installation or usage traces may lead to depreciation which will be deducted from the amount to be refunded.
  
• Software-based or custom-configured systems are excluded from return if already installed or personalized.
  

3. Refund

After receiving and checking your return shipment, we will refund the purchase amount. 5 to 10 working days back to the original payment method.

Any shipping costs for the outward journey will only be refunded if the entire order is returned.

No right to refund in case of:

• Damage due to incorrect installation or use.
  
• Incomplete or damaged return shipment.
  
• Products that have been registered outside the statutory return period.
  

4. Warranty and defects

Is your product failing or not working properly within the warranty period?

Please contact us via info@audioplay.shop with a clear description, photos and/or video of the problem.

We will then assess whether the defect is covered by the warranty and offer a suitable solution (repair, replacement or refund).

5. Processing of returns

To avoid misunderstandings:

• Always send the product insured and with track & trace back.
  
• Please keep your proof of postage until your refund has been processed.
  
• Unstamped or unregistered returns will not be processed.

If the delivery address is entered incorrectly or contains a spelling error, please contact us within 12 hours after placing the order to respond to the confirmation email with the correct information. You can also inform us directly via the contact form on our website.

Within these 12 hours we can change the address for you free of charge and without delay.

Audioplay aims to process and ship your order within 24 hours.

We aim to deliver your order within 1-3 working days.

Orders placed Friday through Sunday will be delivered on Tuesday or Wednesday.

However, these terms are only explicit as an indication, depending on the delivery service

Certainly, not all vehicle models are listed directly in our webshop. Simply send us a photo of your current display, along with the year and model of your car. We'll check within 24 hours which system is suitable and whether we can supply it.